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Diploma

Diploma in Hospitality Operations Co-op

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The Diploma in Hospitality Operations is a practical, one-year program comprising 6 months’ formal study with 6 months’ paid co-op. Students have the opportunity to incorporate their classroom and lab theory into real work situations.   

Upon successfully completing their class work, students will put to practice their skills in a wide variety of hospitality settings including hotels, resorts, restaurants, convention centres and tourism offices.

• The college will organise 20 hours/week of paid work experience free to charge
• Practical, Work-Related Courses
• International Work Experience  
• Business Communication Skills
• Earn While You Learn with Co-op

 

Core Modules (Classroom)

Duration: 24 weeks, 20 hours/week, 480 hours

* Students are allowed to work up to 20 hours/week during their full time study.

Careers in Hospitality Operations

Introduction to the various sectors, products and careers available in the hospitality industry, and related work place legislation. Students learn time management, personal development, and working effectively in teams in equal-opportunity environments.

Food and Beverage Studies

Understanding and evaluating organisational menu options, providing advice and information on menu selection to customers, providing food and beverage service, extending product knowledge of food, beverage and cuisine.

Management in Hospitality Operations

Effective monitoring of work flow and rosters with wage and budget constraints, working effectively in teams, leadership,  planning and managing operational functions,  preparing, managing, chairing meetings and organising minutes, presentation techniques, implementing and managing change.

Front Officer Operations

Introduction to operation and responsibilities of hotel front office, including front desk, guest check in, check out, relevant computer software,  general customer service during guest stay, relevant accounting operations, maintaining proper guest security information.

Customer Service Strategies

Professional and personalised customer service; identifying and meeting customers’ expectations, conflict resolution, dealing effectively with complaints, forming effective customer relationships, communication skills.

Accounting for Hospitality Operations

Introduction to basic accounting and business maths skills, accepting and processing cash and other forms of payments for services, reconciling payments received, maintaining financial records and interpreting financial information, and using reports to monitor financial business information.

Human Resource Essentials

Understanding strategic human resource applied to the hospitality industry, introduction to the traditional functions of human resource management, and overview of the skills necessary to manage effectively human resources within the hospitality sector.

Marketing for Hospitality

Profiling target markets/market segments in accordance with a marketing plan to develop market positioning strategies, employing various media strategies to enhance results, analysing external and internal business environments, and developing strategic marketing plans for products and services in the hospitality industry.

 

Co-op Program

Duration: 24 weeks, 480 hours

* Students are allowed to work up to 40 hours/week during their Co-op program

Students can commence the Co-op program once they have successfully completed and passed the 8 core classroom modules

•    The college will organise paid job placement for students free of charge.
•    Students will practise and demonstrate their hospitality operations skills from their classes in real life  workplace settings.
•    Students will meet real-life clients in the field.
•    Students will develop new contacts and networks.
•    Students will take on and develop multiple roles in the industry.
•    Students will develop self-confidence, excellent communication skills and their own style in the field.
•    Students will be assigned a supervisor to assess and sign-off on core competencies.

 

Fees & Start Dates

Click here to see the current fees and start dates.

 

Course Location
Toronto